MCDST: Microsoft Certified Desktop Support Technician Study Guide PDF Download

Author: Bill Ferguson
Publisher: John Wiley & Sons
ISBN: 0470043628
Category : Study Aids
Languages : en
Pages : 631

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Book Description
If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide. Inside you'll find: Practical information on how to analyze problems and provide support to end users Hundreds of challenging review questions Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271 Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272 Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams. ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device. Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence. Visit www.sybex.com for all of your Microsoft certification needs Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Author: Dan Balter
Publisher: Que Publishing
ISBN: 9780789731562
Category : Computers
Languages : en
Pages : 778

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Book Description
Are you studying for the 70-271 or 70-272 Microsoft Certified Desktop Support Technician (MCDST) certification exams and need a little extra help? This Exam Cram 2 bundle features study guides on supporting users, troubleshooting a Windows XP operating system and troubleshooting desktop applications on a Windows XP operating system. Both books focus on exactly what you need to know to pass the exams and are ideal supplements to classes and other training materials. Already know Windows XP and simply need to practice before the exams? This Exam Cram 2 bundle will also work for you. Over 400 practice questions with detailed answer keys are included on a CD-ROM. “Cram Sheet” tear cards are also included for last-minute reviews of key facts. These study guides are perfect for the soon-to-be certified or for the already-certified who need a solid reference book.

Author: Walter J. Glenn
Publisher:
ISBN: 9780735620650
Category : Computer technicians
Languages : en
Pages : 0

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Book Description
- New--Readiness Review Suite featuring 425 questions and multiple testing options - New--In-depth coverage of Exam 70-271 objectives written by an exam-certified author--plus instructive case studies and troubleshooting scenarios - New--180-day evaluation version of Windows XP - New--eBook in PDF format; Pocket PC-ready - New--Microsoft Computer Dictionary, Fifth Edition, eBook

Author: Neil Tucker
Publisher: Lulu.com
ISBN: 143030491X
Category : Computers
Languages : en
Pages : 154

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Book Description
The Microsoft Certified Desktop Support Technician (MCDST) certification is used by technicians to prove their Windows XP troubleshooting skills. It is used by many new technicians to break into the field and by some to improve their marketability as a Help Desk technician. The two exams used to get this certification (70-271 & 70-272) cover a wide set of objectives that can be difficult for even seasoned technicians to cover on their own. How do they ensure that they are ready for the tests? This book is designed to help testing candidates focus on their weak areas by presenting questions on each area covered by the tests. With this knowledge, candidates can use their time more efficiently in preparing for each exam.

Author: Walter J. Glenn
Publisher:
ISBN: 9780735622272
Category : Computers
Languages : en
Pages : 848

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Book Description
Ace your preparation for the skills measured by MCDST Exam 70-271—and on the job—with this official Microsoft study guide, now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions. The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies. Maximize your performance on the exam by learning how to: Perform and troubleshoot installation or upgrade Configure and troubleshoot hardware—such as print, display, and I/O devices UPDATED—Manage access to files, folders, and add-on software Configure the desktop and user environment NEW—Set up and support Windows Firewall, security and privacy settings, and local policy NEW—Use Microsoft Update and Automatic Updates to keep your system current Resolve network connectivity issues—both local and remote Optimize system performance Your kit includes: 15% exam discount from Microsoft. (Limited time offer). Details inside. Fully reengineered, self-paced study guide with expert exam tips. Readiness Review Suite featuring 425 questions and multiple testing options. Case scenarios and troubleshooting labs for real-world expertise. 120-day evaluation version of Microsoft Windows XP Professional with Service Pack 2. Fully searchable eBook. Microsoft Encyclopedia of Security eBook. Microsoft Encyclopedia of Networking, Second Edition, eBook. A Note Regarding the CD or DVD The print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to [email protected]

Author:
Publisher:
ISBN: 9781418847166
Category :
Languages : en
Pages : 348

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Book Description
This ILT Series course prepares students for Microsoft Certified Desktop Support Technician (MCDST) exam 70-271. Students will learn how to install the Windows XP operating system, manage users and the Windows environment, and troubleshoot and optimize system performance.

Author: James Michael Stewart
Publisher: Cengage Learning
ISBN: 9780619216047
Category : Electronic data processing personnel
Languages : en
Pages : 0

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Book Description
Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-271 using an approach created specifically for them. Their learning will be enhanced with extensive end-of-chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

Author: Kenneth C. Laudon
Publisher: Prentice Hall
ISBN: 9780131499898
Category : Electronic data processing personnel
Languages : en
Pages : 0

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Book Description

Author: Walter Glenn
Publisher: O'Reilly Media, Inc.
ISBN: 9780735642676
Category :
Languages : en
Pages : 848

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Book Description
Now fully updated for Windows XP Service Pack 2, this all-in-one training kit provides in-depth preparation, practice, and review for one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST). Covering Exam 70-271, this kit packs the tools and features exam candidates want most-including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers-including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD, making this kit an exceptional value and a great.

Author: Dan Balter
Publisher:
ISBN:
Category :
Languages : en
Pages : 504

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Book Description
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam, when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. Co-written by best-selling author Dan Balter, the MCDST 70-271 Exam Cram 2 gives readers the essential information they need to know to pass this exam, focusing on exactly what they need to know. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.